Privacy Policy

Effective Date: 15 February 2026
Entity: SOTAStack Pty Ltd (ABN 89 693 630 349)
Address: Suite 305, 139 Cardigan St, Carlton VIC 3053
Email: info@sotastack.com.au
Phone: (03) 9068 9558

SOTAStack Pty Ltd ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy describes how we handle personal information.

1. Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and job title
• Organisation name and business address
• Information provided via contact forms, emails, or calls
• Technical data such as IP address, browser type, and device information
• Usage data related to our website and services
• Payment and billing information

We collect personal information directly from you, or from third parties such as referral partners, with your consent.

2. How We Use Your Information

We use personal information to:

• Provide, manage, and improve our AI consulting and development services
• Respond to enquiries and communicate with you
• Process payments and manage accounts
• Send relevant updates, newsletters, or marketing (with your consent)
• Comply with legal obligations
• Conduct internal analytics and service improvement

3. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors, and service providers who assist in delivering our services
• Professional advisors (legal, accounting)
• Government authorities where required by law
• Third-party platforms used for project delivery (e.g., cloud infrastructure providers)

We do not sell personal information to third parties.

4. Overseas Disclosure

Some of our cloud infrastructure and AI service providers may store or process data outside Australia (e.g., in the United States or European Union). Before disclosing personal information overseas, we take reasonable steps to ensure the recipient complies with the APPs or is subject to a substantially similar privacy regime. Where possible, we use Australian-based data centres.

5. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Security measures include:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments and monitoring
• Staff training on data handling obligations
• Secure disposal of personal information no longer required

6. Your Rights

Under the APPs, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Opt out of marketing communications at any time
• Request deletion of your personal information (subject to legal retention requirements)

To exercise any of these rights, contact us at info@sotastack.com.au.

7. Cookies and Tracking

Our website may use cookies and similar technologies to improve user experience and gather analytics. You can manage cookie preferences through your browser settings. We use:

• Essential cookies: Required for website functionality
• Analytics cookies: To understand how visitors use our site
• Marketing cookies: To deliver relevant content (only with consent)

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, personal information is securely destroyed or de-identified.

9. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

10. Contact and Complaints

If you have questions about this privacy policy, or wish to make a complaint about how we handle personal information, please contact us:

Privacy Officer
SOTAStack Pty Ltd
Suite 305, 139 Cardigan St, Carlton VIC 3053
Email: info@sotastack.com.au
Phone: (03) 9068 9558

We will respond to complaints within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992