Knowledge with context.
Connect approved product information, documents and FAQs to the conversation.
Harbor
A better conversation.
A connected business.
A web-chat agent framework that brings your business knowledge, customer conversations and human support together.
01 / THE OPPORTUNITYBuilt around
Built around
the actual work.
A good customer experience doesn’t end with an answer. Harbor connects retrieval and conversation routing to a shared workspace, so the team can step in with the context they need.
Explore the fitHARBOR / INTERFACE STUDY↗
A conversation, not a ticket.EXAMPLE CONVERSATION
The item I received is damaged.
Can someone help?
h.
I’m sorry it arrived damaged. I’ll bring in the team so they can help with the next steps.
↗
Ready for a human
Conversation context stays with the handoff.
Your team can take it from here.↗
02 / WHAT WE CONNECT+
A voice that fits.
Shape the agent’s tone and the boundaries of what it should handle.
People in the loop.
Route sensitive requests to human support, keeping the conversation intact.
A LITTLE MORE CONTEXTGood questions.
Good questions.
Clear answers.
Does Harbor replace the support team?
No. The aim is to handle appropriate questions and prepare useful handoffs. People retain the decisions and conversations that need their judgement.
Where would we start?
With your current workflow, available information and the result you want. We define a useful first scope before choosing integrations or committing to a rollout.
How is the work scoped?
We agree the use case, deliverables, systems, review points and ongoing responsibilities. Timing and implementation details depend on that scope.
START A CONVERSATION
Discuss your project